Christmas Shipping Schedule: (see map below)

Yellow zone- order by Noon Dec. 21st via Ground shipping

Orange zone - order by Noon Dec. 20th via Ground, or 21st via 2 day*

Green zone- order by Noon Dec. 19th via Ground, or 21st via 2 day*

Red zone- order by  Noon Dec. 16th via Ground, by Noon Dec. 19th via 3 day or by Noon the 21st via 2 day*

Bright orange -  order by  Noon Dec. 15th via Ground, by Noon Dec. 16th via 3 day or by Noon the 21st via 2 day*

*Extra Large / heavy items cannot ship 2 day.  Large items may be more expensive to ship.  Our 2 day shipping is an estimate.  Most of the time it is correct.  We will call you if the 2 day charge will be more.

Shipping Rates and Policies

One Business Day Processing on Most In-Stock Orders
We know you want your order fast. That's why we strive to ship most orders stocked in our warehouse within one to two business days. See the "usually leaves warehouse in" text on the product description for specifics.

$5.99 Ground Shipping for orders $75 and more!

SHIPPING PRICES: Standard Ground Service (ground UPS or USPS)

• Order Total less than $10, Shipping = $4.99
• Order Total $10 to $24.99, Shipping = $7.99
• Order Total $25 to $49.99, Shipping = $9.99
• Order Total $50 to $74.99, Shipping = $11.99
• Order Total $75 and up, Shipping = $5.99

3 Day UPS - ARRIVES on 4th business day (M-F) if purchased by 1pm EST.

• Order Total less than $10, Shipping = $12.99
• Order Total $10 to $24.99, Shipping = $15.99
• Order Total $25 to $50, Shipping = $17.99
• Order Total $50 to $75, Shipping = $19.99
• Order Total $75 to $100, Shipping = $22.99
• Order Total $100 to $125, Shipping = $24.99
• Order Total $125 to $150, Shipping = $27.99
• Order Total $150 to $200, Shipping = $29.99
• anything over, please call - or we can call you

2 Day UPS - ARRIVES on 3rd business day (M-F) if purchased by 1pm EST.

• Order Total less than $10, Shipping = $16.99
• Order Total $10 to $24.99, Shipping = $18.99
• Order Total $25 to $50, Shipping = $24.99
• Order Total $50 to $75, Shipping = $29.99
• Order Total $75 to $100, Shipping = $34.99
• Order Total $100 to $125, Shipping = $38.99
• Order Total $125 to $150, Shipping = $43.99
• Order Total $150 to $200, Shipping = $49.99
• anything over, please call - or we can call you

2nd and 3rd day shipping not available for large items (playtables, playboards, large thomas sets, art easels...).

NO 100% guarantees of on time arrival, but we RARELY have any problems. We will certainly refund your shipping money if you ordered as above and did not receive it in time. If you live in a very rural area, please consider ordering earlier than above guide.

APO/FPO/Alaska/Hawaii

*ESTIMATED SHIPPING PRICES*... if our shipping cost is significantly different we will call you with a new quote.

Please select the 3rd day shipping option.  The items will NOT ship via 3 day, but the rates are the same.

Shipping Prices are ESTIMATED:

Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:

• Any toy item in its original condition

We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we issue an electronic Gift Certificate.

Once your order is submitted, it is difficult to modify.  Since we process orders quickly we may not be able to change it.  Call us at 330-688-5502 if you need to change your order and we will do our best to help. 

It's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.

1. Wrap the package securely. Use the original packing material, if possible.

2. Mail the package to the address listed below.

3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

4. Once we receive your item, we'll send you confirmation via e-mail.

5. We'll process your return/exchange within 7-10 days after receipt of your package.

6. For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.

7. Please allow two billing cycles for the credit to appear on your credit card statement.

8. Is the item you want to return a gift? Indicate that you want to receive an e-mail gift certificate valid for the item's amount and note your e-mail address on the pack slip.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges). 

You are welcome to return an order to us for a refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.

Some oversized items, including train tables, boards, large train sets, large playhouses, or riding toys may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.